Privacy Policy

GO TEAM HC (“we,” “us,” or “our”) is a family medicine practice led by Dr. Bethany E. Powell, MD, located at 1802 Broadway St, Suite #228, Galveston, TX 77550-4913. This Privacy Policy explains how we handle personal information collected through our website, patient portal, appointment scheduling, and related services.

We collect information you provide directly, such as your name, contact details, date of birth, insurance information, health history, symptoms, and messages. We also collect technical information automatically, including device type, browser, IP address, and usage data, to help us operate and improve the platform.

We use your information to provide clinical care, manage appointments, communicate with you, process payments, improve our services, and meet legal and regulatory obligations. We do not sell your personal information. We use aggregated, de-identified data only where permitted by law.

We share information only when necessary: with your consent, with service providers who help us operate the platform (for example, secure hosting, payment processing, and analytics), for treatment coordination, or as required by law. All service providers are contractually bound to protect your information.

We use industry-standard safeguards, including encryption in transit, access controls, audit logging, and regular security reviews. Access to patient data is limited to authorized staff and clinicians. No system is completely secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings. We may use analytics providers to help us improve the experience.

Depending on your location, you may have the right to access, correct, or delete your personal information, restrict certain processing, or request a copy of your data. Patients may also request access to or amendments of their health records through the patient portal or by contacting us directly.

We retain personal and health information for as long as necessary to provide care, fulfill legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable medical record retention laws.

Our services are not directed to children under 13. We do not knowingly collect information from children without appropriate parental or guardian consent. If you believe we have collected information from a child without proper consent, please contact us.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. We encourage you to review this page periodically. Continued use of the services after changes take effect means you accept the revised policy.

GO TEAM HC
1802 Broadway St, Suite #228
Galveston, TX 77550-4913
Phone: (409) 310-0022